fg44's Privacy Policy
Your personal information is our top priority. Learn in detail how your data is collected, used, and kept secure on the fg44 platform.
Introduction and Scope
fg44 (referred to in this policy as "we", "our", or "platform") is one of Bangladesh's trusted online gaming and casino platforms. This Privacy Policy ("Policy") applies to the fg44.cam website and all related services.
The purpose of this policy is to inform you what information we collect when you register with fg44, play games, or use our services, why we collect it, how we use it, and how we keep it secure.
By using our platform, you are considered to have consented to the terms described in this privacy policy. Along with this policy, you are also encouraged to read our Terms and Conditions and Responsible Gaming policy.
This policy applies only to those aged 21 or above. We do not knowingly collect any information from minors.
Information We Collect
fg44 collects various types of information depending on the nature and depth of our relationship with you. This information falls into two main categories — information you provide directly, and information collected automatically.
1.1 Information You Provide
- Full name, date of birth, and national identity card number (for age verification)
- Email address and password (at the time of account creation)
- bKash, Nagad, Rocket, or bank account details (for financial transactions)
- Any information provided when contacting us via live chat or email
- Documents submitted for identity verification (KYC)
- Information provided in responsible gaming forms (such as limit-setting requests)
1.2 Automatically Collected Information
- IP address, browser type, and language settings
- Operating system and device information
- Time of visit, time spent on the site, and which pages were viewed
- Information obtained from cookies and similar tracking technologies
- Gaming activity, betting history, and transaction details
- Referral source and marketing campaign response data
1.3 Information Received from Third Parties
In some cases we may collect information from legitimate third-party sources — such as identity verification services, financial fraud prevention services, or payment processors. Such collection is always done for the purpose of meeting legal obligations.
How We Use Your Information
fg44 uses your information only for the legitimate purposes listed below. Information is not sold or shared with any third party without your consent or beyond what is legally required.
- Account creation, management, and verification (to complete the KYC process)
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming services and ensuring platform functionality
- Customer support — resolving issues via live chat and email
- Preventing fraud, money laundering, and deceptive activity
- Managing bonuses, promotions, and VIP benefits
- Running responsible gaming programs and supporting at-risk players
- Platform security and technical improvement
- Meeting legal obligations and complying with regulatory authority guidelines
- Providing a personalized experience based on your preferences
Data Storage and Security
fg44 applies industry-leading security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your information secure during transmission.
3.1 Technical Security Measures
- 256-bit SSL encryption — for all data transfers
- Encrypted database — to protect stored information
- Two-Factor Authentication support
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Restricted access controls — only authorized staff can view data
3.2 Data Retention Period
We retain your information for as long as your account is active and as long as is necessary to provide services. Financial transaction records are kept for a defined period as required by law. Even after an account is closed, some information may remain on record for fraud prevention and legal protection purposes.
Data Sharing and Third Parties
fg44 does not sell your personal information. However, in specific circumstances, information may be shared with trusted third parties to provide services.
4.1 Circumstances for Sharing Data
- Payment processors (bKash, Nagad, Rocket, bank) — to complete transactions
- Identity verification services — to complete the KYC process
- Game provider companies — to keep gaming services running (only necessary data)
- Law enforcement agencies — on the basis of a legal order or valid directive
- Financial intelligence units — to comply with anti-money laundering regulations
- Technology infrastructure providers — for secure service operations
4.2 Third-Party Accountability
All third parties that fg44 works with are bound by strict confidentiality agreements. They may only use the information for the specified purpose and may not share it with any other party. We regularly verify compliance from these partners.
Cookie Policy
The fg44 website uses cookies and similar technologies to improve your experience and ensure platform functionality.
5.1 Types of Cookies
- Essential cookies — necessary for login sessions and security
- Functional cookies — to save your language and preferences
- Analytical cookies — to analyze user behavior and improve services
- Marketing cookies — to show you relevant advertisements (subject to your consent)
5.2 Cookie Controls
You can turn off non-essential cookies at any time by changing your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.
Your Rights
fg44 believes you should have full control over your own information. Your rights regarding your data are outlined below.
6.1 Access and Correction
You may at any time request to view the information we have collected about you and to correct any inaccurate information. Basic information in your account profile can be changed by you directly.
6.2 Deletion Request
After closing your account, you may request that certain information be deleted. However, some information may be retained for a defined period due to legal obligations (such as financial transaction records) or fraud prevention requirements.
6.3 Opting Out of Marketing Communications
You may opt out of promotional communications at any time. We will action such a request as soon as possible upon receiving it. However, important service-related messages may continue to be sent.
6.4 Filing a Complaint
If you have any concerns or complaints regarding this privacy policy, please contact our support team. We take all complaints seriously and will work to provide a resolution in a timely manner.
Responsible Gaming and Data Protection
fg44 places responsible gaming at the highest priority. Information relating to your gaming behavior is used solely for your protection — never against you.
- Identifying early signs of problematic gaming and providing support
- Assisting with setting deposit limits, betting limits, and loss limits
- Keeping information confidential during the Self-Exclusion process
- Special data management for the protection of vulnerable players
To learn more about responsible gaming, visit our Responsible Gaming page.
Your Responsibility in Protecting Your Data
Alongside fg44, you also have certain responsibilities in protecting your information. Following the precautions below will keep your account more secure.
- Use a strong password and change it regularly
- Do not share your password or login details with anyone
- Always log out after using a public or shared device
- If you notice any suspicious activity, notify us immediately
- Avoid phishing emails or suspicious links
- Keep the email address registered to your account active at all times
Protection of Minors
fg44 strictly prohibits anyone under the age of 21 from opening an account or using the platform. We verify age at the time of registration and at later points as well.
If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted. If a parent or legal guardian believes their child has accessed this platform, please contact us.
Policy Changes and Updates
fg44 may update this privacy policy from time to time. Whenever significant changes are made, we will update the "Last Updated" date at the top of the page and, where necessary, send a notification to the registered email address.
Continuing to use the platform after changes are made will be considered as your consent to the updated policy. For this reason, we recommend visiting this page regularly.
Brief History of Amendments
| Version | Date | Subject of Change |
|---|---|---|
| Version 3.0 | January 2026 | Addition of cookie policy, KYC section, and responsible gaming section |
| Version 2.0 | July 2025 | Expansion of third-party sharing section and addition of the right to data deletion |
| Version 1.0 | January 2025 | Initial privacy policy published |
Contact Us
For any questions, concerns, or complaints regarding this privacy policy, please contact us. Our team is always ready to assist you.
Also read our other policies: Terms & Conditions · Responsible Gaming · FAQ